Terms of Service

Who we are

When we say "Company", "we", "our", or "us", we mean QTO Expert LLC, a New York limited liability company.

When we say "Services", we mean qtoexpert.com, the client portal, and the quantity takeoffs, estimates, and related deliverables we prepare for you.

When we say "you" or "your", we mean the person or company that holds an account with us or buys a deliverable from us.

We may update these Terms. When we make a significant change we will update the date at the top of this page and, where it materially affects existing orders, notify account holders by email. Using the Services after a change means you accept the current Terms.

Account terms

You are responsible for keeping your account credentials secure and for all activity that happens under your account. We cannot be liable for loss arising from your failure to do so.

You must be a human. Accounts registered by automated methods are not permitted.

You are responsible for everything posted or uploaded under your account, including by your staff.

If you materially violate these Terms, we may suspend or close your account. Abuse or threats directed at our staff will result in immediate termination.

What we deliver

The base deliverable for any project is a quantity takeoff: measured quantities derived from the bid documents, organised by CSI division with references back to the source sheets.

A priced estimate — applying unit costs to those quantities — is a separate paid add-on. It is not included unless your order says so.

Catalog listings are sold either as instant downloads, available immediately after payment, or made to order, prepared after you buy. The listing shows which applies, along with any indicative turnaround.

Turnaround times are estimates that start when cleared payment and a confirmed scope are both in hand. Where a bid date is at stake, tell us before you order and we will confirm in writing whether we can meet it.

Payment, deposits, and plan changes

Prices are in US dollars and exclude any taxes, levies, or duties. Where we are required to collect tax we will do so and remit it; otherwise you are responsible for it.

Instant-download listings are paid in full at checkout. Made-to-order work may require a deposit shown at checkout, with the balance due before final delivery.

We start work on made-to-order deliverables once the deposit clears. If the balance is not paid, we may withhold delivery of the finished takeoff.

If you change the scope after work has started — extra trades, added buildings, a revised drawing set — we will quote the additional work before proceeding.

Refunds are handled under our Refund Policy.

Licence to use deliverables

When you buy a takeoff, we grant your company a non-exclusive, non-transferable licence to use it for bidding and delivering the specific project it covers. You may share it internally and with your own subcontractors and suppliers for that project.

You may not resell, republish, redistribute, or sublicense a deliverable outside your company, or use it as the basis of a competing takeoff service.

Shared listings may be sold to more than one contractor bidding the same project. Exclusive listings are sold to a single buyer. Which applies is shown on the listing before you buy.

We retain ownership of our underlying templates, methods, and the website itself. Nothing here transfers our intellectual property to you.

Documents you upload

When you send us drawings, specifications, or other documents, you confirm that you are entitled to share them with us for this purpose.

You keep ownership of everything you upload. You grant us a limited licence to use those documents solely to quote and prepare your deliverables.

We scan every upload for malware and store files in private cloud storage reachable only through time-limited, authenticated links.

We do not publish the identities of plan holders or share your project documents with other customers.

Accuracy, verification, and your responsibility

Takeoffs are prepared by experienced estimators from the documents available at the time, and we take their accuracy seriously.

A takeoff is a professional aid to your bid, not a substitute for your own judgement. You remain responsible for reviewing our quantities against the contract documents, addenda, and site conditions before you submit a bid or place an order with a supplier.

We are not responsible for errors arising from incomplete, superseded, or illegible documents supplied to us, or from addenda issued after delivery that we were not sent.

If you find a material error in a delivered takeoff, tell us within 7 days and we will correct and redeliver it at no charge. This is the primary remedy we offer, and in most cases it resolves the issue.

Availability of the Services

We provide the website and portal on an "as is" and "as available" basis, and we do not offer a service-level agreement. We take uptime seriously but do not guarantee uninterrupted access.

We may modify or discontinue parts of the website or portal. We will not use this to avoid delivering work you have already paid for.

Limitation of liability

You expressly understand and agree that the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost bids, lost goodwill, or other intangible losses, arising from your use of the Services or reliance on any deliverable, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for any claim relating to a deliverable is limited to the amount you actually paid us for that deliverable.

Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

In plain terms: our takeoffs are a tool to help you bid well, and we stand behind our work by correcting it. Betting your business on a single number without checking it is a risk that stays with you.

Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Disputes will be brought in the state or federal courts located in New York.

Questions

If you have a question about any of these Terms, email info@qtoexpert.com and a person will answer you.